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Hearing the truth from your crew

A free six-day course for supervisors, leads and HR, from Joe Kim. One short lesson a day, each with one thing to do that week.

Six short lessons, one a day · Joe Kim, founder of Heardby

Read lesson 1 now
Three warehouse coworkers gathered beside storage shelves, discussing a clipboard

The six lessons

  1. Two workers in orange hard hats resting together on a pallet at their worksiteLesson 01Why people won’t tell you the truthMake it safe to answer, then prove that answering does something.
  2. A closed workplace door and card reader seen from a quiet concrete hallwayLesson 02Hearing hard things without hunting for who said itRead for what was said, not for who said it.
  3. Two warehouse workers reviewing and writing on a clipboard beside shelvingLesson 03Writing an answer the crew will believeBe specific, show your work, and use your own words.
  4. A mechanic repairing a compressor hose beside machinery in a maintenance workshopLesson 04Following through where people can see itKeep the promise—and let the crew see you keep it.
  5. Two workers in hard hats standing face to face and discussing a clipboard on a worksiteLesson 05How to answer when the answer is noGive a clear no, the real reason, and an honest alternative.
  6. Two people seated across a white table reviewing paper forms together, shown by their hands and documentsLesson 06It doesn’t have to be a fightBuild trust with the steward before there’s a problem.

Six more for members

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  1. Coworkers reviewing paper forms with coffee at a wooden tableLesson 07Explaining benefits so people actually use themThree numbers, said in person, in words a driver could repeat at home.
  2. One wooden locker standing open in a quiet locker roomLesson 08The first week that makes someone stay past week eightPeople decide early. Make the first week match what they were promised.
  3. A small workspace with a partly open wooden door beside a deskLesson 09When someone brings you a complaintThe first two minutes decide whether anyone speaks up again.
  4. Three workers in orange safety vests discussing work on a metal-storage warehouse floorLesson 10Announcing a change people will hateNotice, the real reason, what you tried, what you’ll watch for, and take the questions.
  5. Paper timecards with handwritten clock entries held in wooden filing slotsLesson 11The pay conversationDon’t argue, don’t promise. Explain how pay works here and say what you’ll do by when.
  6. An old factory time clock beside a rack of paper punch cardsLesson 12The attendance conversationAsk why before the write-up. The answer is almost never “I don’t care.”