Northline Distribution · Night shift
Benefits in plain words
24 of 31 completed · No answer attributed to a person.
9
Don't understand a benefit they're paying for
6
Would use a benefit they didn't know they had
5
Pay for something they never use
What people said about their benefits
Themes raised by fewer than 5 people are not shown.
The 401(k) match
Eight people did not know the company matches contributions, or thought they had to wait a year. Several said they would start contributing if someone showed them how.
Deductible versus copay
Seven people could not explain the difference between the two medical plans' deductibles. Most picked a plan because a coworker had it.
Paying for unused coverage
Five people pay for vision or life coverage they have never used and did not know they could drop at enrollment.
Why people don't use what they have
EAP · 8
- Didn't know it was free · 5
- Thought someone would find out · 5
Dental · 7
- Can't get an appointment during the shift · 6
Three things to explain or change before enrollment
- 1
Show the 401(k) match on one page with a worked example in the enrollment packet.
- 2
Explain deductible versus copay with two real-cost examples at the enrollment meeting.
- 3
Remind people during enrollment that optional coverage can be dropped.
Fixes people said they'd accept
- A 10-minute benefits walk-through at a shift huddle, instead of the packet alone — 7 of 9 would take it
Five people is a privacy line, not proof. It means it's safe to show you, not that it's settled. Look into it, and answer.
After the report
Pick one of the three, do it, and tell the team you did it because of what they said. You don't need to share the report; you need to show it changed something. That's what makes people answer honestly next time.
Post what you heard and what you'll do; the team sees it on the same link.