Stay report
What would make people stay?
Why people stay, what would make them leave, and what to do first.
See itHeardby samples
Samples
One shift, from first conversation to the next round.
Fictional site, invented data. 24 of 31 completed.
Follow one shift
Northline Distribution, Night shift
The report
Nine ways to hear what this shift needs, with themes raised by five or more people.
Exit report
What would leavers have needed to stay?
What leavers would have needed to stay, beside the stay report.
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Ask before a change
What would this change mean for the crew?
What a longer shift would mean before the decision is made.
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Floor check
What gets in the way of a good shift?
Equipment delays and workarounds, ranked by how many raised them.
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First 30 days
What do new starters wish they’d known?
What new starters wish they had known before their first shift.
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Benefits in plain words
What needs explaining about the benefits?
What the crew understands about benefits and what needs explaining.
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Did they understand it?
What should we explain differently?
What to explain differently after a rule or training, never a training record.
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Schedule constraints
What pattern can the crew work?
Whole-team counts for start times, hard stops, days and notice.
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How pay works here
What do people believe about pay?
Beliefs about raises and differentials, checked against invented Northline pay facts.
See itAfter the report
Tell the crew what you heard, prepare the huddle, then see whether the promises held.
Joint round, steward view
What the union representative sees: the same report and both sides’ promises.
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Between rounds
Keep listening and let the crew’s experience reach the next person joining the shift.
Benefits
Answers from the plan documents, and recurring questions asked by five or more people.
Floor-language tools
Put the message in plain words and check it against the themes the crew raised.
