Six lessons · From Joe Kim

Hearing the truth from your crew

A free six-day course for supervisors, leads and HR, from Joe Kim. One short lesson a day, each with one thing to do that week.

Joe Kim · Founder, Heardby
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Three warehouse coworkers gathered beside storage shelves, discussing a clipboard
  1. Two workers in orange hard hats resting together on a pallet at their worksite
    LESSON 01

    Why people won’t tell you the truth

    Make it safe to answer, then prove that answering does something.

  2. A closed workplace door and card reader seen from a quiet concrete hallway
    LESSON 02

    Hearing hard things without hunting for who said it

    Read for what was said, not for who said it.

  3. Two warehouse workers reviewing and writing on a clipboard beside shelving
    LESSON 03

    Writing an answer the crew will believe

    Be specific, show your work, and use your own words.

  4. A mechanic repairing a compressor hose beside machinery in a maintenance workshop
    LESSON 04

    Following through where people can see it

    Keep the promise—and let the crew see you keep it.

  5. Two workers in hard hats standing face to face and discussing a clipboard on a worksite
    LESSON 05

    How to answer when the answer is no

    Give a clear no, the real reason, and an honest alternative.

  6. Two people seated across a white table reviewing paper forms together, shown by their hands and documents
    LESSON 06

    It doesn’t have to be a fight

    Build trust with the steward before there’s a problem.

Six more for members

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  1. Coworkers reviewing paper forms with coffee at a wooden table
    LESSON 07

    Explaining benefits so people actually use them

    Three numbers, said in person, in words a driver could repeat at home.

  2. One wooden locker standing open in a quiet locker room
    LESSON 08

    The first week that makes someone stay past week eight

    People decide early. Make the first week match what they were promised.

  3. A small workspace with a partly open wooden door beside a desk
    LESSON 09

    When someone brings you a complaint

    The first two minutes decide whether anyone speaks up again.

  4. Three workers in orange safety vests discussing work on a metal-storage warehouse floor
    LESSON 10

    Announcing a change people will hate

    Notice, the real reason, what you tried, what you’ll watch for, and take the questions.

  5. Paper timecards with handwritten clock entries held in wooden filing slots
    LESSON 11

    The pay conversation

    Don’t argue, don’t promise. Explain how pay works here and say what you’ll do by when.

  6. An old factory time clock beside a rack of paper punch cards
    LESSON 12

    The attendance conversation

    Ask why before the write-up. The answer is almost never “I don’t care.”

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